Volume 22, Issue 6 (November-December 2023)
Payesh 2023, 22(6): 761-770 |
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Ethics code: IR.SHAHED.REC.1399.085
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Heravi-Karimooi M, Javanmardnejad S, Rejeh N. The relationship between the quality of hospital care and COVID-19 inpatients’ satisfaction in medical centers in Ilam, Iran. Payesh 2023; 22 (6) :761-770
URL: http://payeshjournal.ir/article-1-2082-en.html
URL: http://payeshjournal.ir/article-1-2082-en.html
1- Elderly Care Research Center, Faculty of Nursing& Midwifery, Shahed University, Tehran, Iran
2- Shahid Mostafa Khomeini Medical Center, Ilam university of medical scinces, Ilam, Iran
2- Shahid Mostafa Khomeini Medical Center, Ilam university of medical scinces, Ilam, Iran
Abstract: (597 Views)
Objective(s): This study was conducted to determine the satisfaction of patients admitted to medical centers in Ilam in 2020-2021.
Methods: This was a cross-sectional study of 200 patients who admitted with Covid-19 in medical centers of Ilam, Iran, from December 21, 2020 to March 21, 2021. Data collected using a questionnaire on demographic information and symptoms, a short form Quality from the Patient's Perspective (QPP-12) and Patient Satisfaction Index (PSI). The data was analyzed using SPSS version 22.
Results: The mean age of patients was 49.62±15.05. The mean quality score of hospital care from the patients' point of view was 46.99±5.83, and in 83% of cases, the quality of care was optimal. Also, the mean satisfaction score of the patients was 3.47±0.34 and 87% of the patients expressed moderate satisfaction. Patient satisfaction and quality of care showed a positive and significant relationship P<0.001).
Conclusion: The quality of care can play an important role in improved patients’ satisfaction.
Methods: This was a cross-sectional study of 200 patients who admitted with Covid-19 in medical centers of Ilam, Iran, from December 21, 2020 to March 21, 2021. Data collected using a questionnaire on demographic information and symptoms, a short form Quality from the Patient's Perspective (QPP-12) and Patient Satisfaction Index (PSI). The data was analyzed using SPSS version 22.
Results: The mean age of patients was 49.62±15.05. The mean quality score of hospital care from the patients' point of view was 46.99±5.83, and in 83% of cases, the quality of care was optimal. Also, the mean satisfaction score of the patients was 3.47±0.34 and 87% of the patients expressed moderate satisfaction. Patient satisfaction and quality of care showed a positive and significant relationship P<0.001).
Conclusion: The quality of care can play an important role in improved patients’ satisfaction.
type of study: Descriptive |
Subject:
Public Health
Received: 2023/02/24 | Accepted: 2023/10/7 | ePublished ahead of print: 2023/10/31 | Published: 2023/11/5
Received: 2023/02/24 | Accepted: 2023/10/7 | ePublished ahead of print: 2023/10/31 | Published: 2023/11/5
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