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Volume 1, Issue 3 (JULY 2002)                   Payesh 2002, 1(3): 55-63 | Back to browse issues page

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Sadjadian A.S, Kaviani A, Yunesian M, Fateh A. Satisfaction with breast clinical care . Payesh. 2002; 1 (3) :55-63
URL: http://payeshjournal.ir/article-1-871-en.html
Abstract:   (5935 Views)
Objective(s): This study reports data from a survey carried out in the Iranian center for breast cancer to examine patient satisfaction.
Material& Methods: During a three months period a self- administered questionnaire was distributed to all women attending the Iranian center for breast cancer.  Overall, 425 women were interviewed. The mean age was 40.41 years. (SD= 11.61) and mostly had higher education and 81 % were married.
Results: The results indicated that 83% and 85% of the patients were satisfied with accessibility and time
Of visit respectively. In overall evaluation, 81 % of women were very satisfied with health care provider and 82% of patients were satisfied with physical environment. There was a significant agreement between the patient's overall satisfaction and physical environment (kappa=0.236) and nursing care (kappa=0.217). There was greatest agreement between patients with high level of education and overall satisfaction with personnel communication (kappa=   0.240,   P<0.000). There was greatest agreement between patients with low level of education and overall satisfaction with physical environment (kappa=0.293, P=0.000).
Conclusions: The findings of this study suggest that the level of education is an important indication of patient s satisfaction. Higher education relates to satisfaction with personnel communication and low level of education relates to satisfaction with physical environment.
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type of study: Research | Subject: Medical
Accepted: 2018/11/28 | Published: 2002/07/15

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