Volume 18, Issue 4 (July - August 2019)
Payesh 2019, 18(4): 347-355 |
Back to browse issues page
Ethics code: IR.ACECR.IBCRC.REC.1397.02
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Farzadi F, Aeenparast A, Haeri Mehrizi A A, Rostamigooran N, Riazi F, Movahed E. Medical office management: need, awareness and educational priorities . Payesh 2019; 18 (4) :347-355
URL: http://payeshjournal.ir/article-1-1139-en.html
URL: http://payeshjournal.ir/article-1-1139-en.html
Faranak Farzadi1 
, Afsoon Aeenparast1 , Ali Asghar Haeri Mehrizi 1, Narges Rostamigooran2 , Fatemeh Riazi1 , Elham Movahed3
, Afsoon Aeenparast1 , Ali Asghar Haeri Mehrizi 1, Narges Rostamigooran2 , Fatemeh Riazi1 , Elham Movahed3
1- Health Metrics Research Center, Iranian Institute for Health Sciences Research, ACECR, Tehran, Iran
2- Health and Food Security Supreme Council Secretariat Ministry of Health and Medical Education, Tehran, Iran
3- International Campus, Iran University of Medical Sciences, Tehran, Iran
2- Health and Food Security Supreme Council Secretariat Ministry of Health and Medical Education, Tehran, Iran
3- International Campus, Iran University of Medical Sciences, Tehran, Iran
Abstract: (4342 Views)
Objective (s): The management of most clinics and other outpatient centers are by clinicians. However, most clinicians do not educate any management courses and are not familiar with this field of science. This study aimed to study and describes training needs and priorities related to medical office management for clinicians.
Methods: This was a cross-sectional study. All physicians affiliated to Academic Center for Education, Culture and Research (ACECR) with experiences of running a medical office in Tehran were invited to took part in the study. The data were collected using a self-designed questionnaire. Descriptive statistics and Friedman test were applied to analyze the data.
Results: In all 37 physicians participated in the study. The general needs of medical office management categorized to 27 topics and 7 headlines: financial management, human resources management, medical risk management, non-medical risk management, process management, evaluation and informatics. Respondents were most aware on medical risk management and the least was on informatics. The most important educational needs and priorities for clinicians were 'Medical office informatics', 'human resources management', 'financial management' and 'evaluation'.
Conclusion: The study results showed that physicians with experiences of medical office management identified that they need courses on management. Indeed priorties could be indentified with a study bigger sample size and better design.
Methods: This was a cross-sectional study. All physicians affiliated to Academic Center for Education, Culture and Research (ACECR) with experiences of running a medical office in Tehran were invited to took part in the study. The data were collected using a self-designed questionnaire. Descriptive statistics and Friedman test were applied to analyze the data.
Results: In all 37 physicians participated in the study. The general needs of medical office management categorized to 27 topics and 7 headlines: financial management, human resources management, medical risk management, non-medical risk management, process management, evaluation and informatics. Respondents were most aware on medical risk management and the least was on informatics. The most important educational needs and priorities for clinicians were 'Medical office informatics', 'human resources management', 'financial management' and 'evaluation'.
Conclusion: The study results showed that physicians with experiences of medical office management identified that they need courses on management. Indeed priorties could be indentified with a study bigger sample size and better design.
type of study: Descriptive |
Received: 2019/08/18 | Accepted: 2019/08/28 | ePublished ahead of print: 2016/09/1 | Published: 2019/09/7
Received: 2019/08/18 | Accepted: 2019/08/28 | ePublished ahead of print: 2016/09/1 | Published: 2019/09/7
References
1. 1. Stoller JK. Developing Physician-Leaders: A Call to Action. Journal of General Internal Medicine 2009; 24: 876-878 [DOI:10.1007/s11606-009-1007-8]
2. Curtright JW, Stolp-Smith SC, & Edell ES. Strategic Performance Management: Development of a Performance Measurement System at the Mayo Clinic. Journal of Healthcare Management 2000; 45: 58-68 [DOI:10.1097/00115514-200001000-00014]
3. Cochran J, Kaplan GS, & Nesse RE. Physician Leadership in Changing Times. Journal of Healthcare 2014; 2: 19-21 [DOI:10.1016/j.hjdsi.2014.01.001]
4. Wolter N, Tarnoff SL, & Lackman L. Recruiting and Retaining Physician Leaders. Journal of Healthcare 2015, 08: 1-6 [DOI:10.1016/j.hjdsi.2015.08.009]
5. Arroliga AC, Huber C, Myers JD, Dieckert JP; & Wesson D. Leadership in Health Care for the 21st Century: Challenges and Opportunities. Journal of Alliance for Academic Internal Medicine 2014; 127: 246-249 [DOI:10.1016/j.amjmed.2013.11.004]
6. Blumenthal DM, Bernard K, Bohnen J, & Bohmer R. Addressing the Leadership Gap in Medicine: Residents' Need for Systematic Leadership Development Training. Journal of Academic Medicine 2012; 87: 513-522 [DOI:10.1097/ACM.0b013e31824a0c47]
7. Stoller JK. Developing Physician-Leaders: Need and Rationale. Journal of Health Administration Education 2009; 25: 307-328
8. McElrath M, Godat L, Musson J, Libow J, & Graves J. Improving Superiors' Effectiveness: Mayo Clinic Finds Answers through Research. Journal of Organizational Excellence 2005; 25: 47-56 [DOI:10.1002/joe.20079]
9. Karimi M, Mirzaei M, Rahim Z. Educational needs of family physicians in Yazd province. The Journal of Medical Education and Development (Jmed) 2012; 6:39-46 [Persian]
10. Tabasinejad N, Khanjani N, Balali-Meybodi F , Nazari F, Mohseni M. Assessment of the Educational Requirements of Rural Family Physicians in Kerman University of Medical Sciences, Iran. Strides in Development of Medical Education (SDMEJ) 2015; 12: 618-625 [Persian] [DOI:10.1109/TNSM.2015.2512198]
11. Omid A, Yammani N, Heidari K, Mousavi T, Mousavi A. Educational Needs of General Practitioners Who Enrolled as Family Physicians in National Family Medicine Program and Referral System . Iranian Journal of Medical Education 2013; 13: 470-479 [Persian]
12. Shiri M, Asgari H, Talebi M, karamalian H, Rohani M, Narimani S. Educational Needs Assessment of Family (General) Physicians Working in Rural Health Centers of Esfahan Districts in Five Domains. Iranian Journal of Medical Education 2011;10: 726-734[Persian]
13. Khami MR, Akhgari E, Moscowchi A, Yazdani R, Mohebbi SZ, Pakdaman A, Razeghi S. Knowledge and attitude of a group of dentists towards the topics of a course on principles of successful dental practice management. Journal of Dental Medicine 2012; 25:41-47 [Persian]
14. Windfeld ES, & Brook MSL. Medical Waste Management: A Review. Journal of Environmental Management 2015; 163: 98-108 [DOI:10.1016/j.jenvman.2015.08.013]
15. Hixson AL, Chapman RW, & Nuovo J. Failure to Keep Clinic Appointments: Implications for Residency Education and Productivity. Journal of Family Medicine 1999; 31: 627-630
16. LaGanga LR. Clinic Overbooking to Improve Patient Access and Increase Provider Productivity. Journal of Decision Sciences 2007; 38: 251-276 [DOI:10.1111/j.1540-5915.2007.00158.x]
17. Lynam PF, Smith T, & Dwyer J. Client Flow Analysis: A Practical Management Technique for Outpatient Clinic Setting. International Journal for Quality in Health Care 1994; 6: 179-186 [DOI:10.1093/intqhc/6.2.179]
18. Ammari N, Abu Zahra N, & Dreesch N. Streamlining Clinic Management. World Health Forum 1991; 12: 479-482 [Persian]
19. Weng LM & Houshmand AA. Healthcare Simulation: A Case Study at a Local Clinic. Winter Simulation Conference Proceedings 1999 USA. pp 1577-1587. [Available at: https://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=823044 2019] [DOI:10.1145/324898.325330]
20. Curtright JW, Stolp-Smith SC, & Edell ES. Strategic Performance Management: Development of a Performance Measurement System at the Mayo Clinic. Journal of Healthcare Management 2000; 45: 58-68 [DOI:10.1097/00115514-200001000-00014]
21. Casey JT, Brinton TS, & Gonzalez CM. Utilization of Lean Management Principles in the Ambulatory Clinic Setting. Journal of Nature Clincal Practice 2009; 6: 146-153 [Persian] [DOI:10.1038/ncpuro1320]
22. Shaw JR. Guidelines for the Health Administrator. Journal of Public Health Report 1958; 73: 925-928
23. Gupta D & Wang L. Revenue Management for a Primary-Care Clinic in the Presence of Patient Choice. Journal of Operation Research 2008; 56576-592
| Rights and Permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |