Typology of evaluation styles of hospital accreditation surveyors in Iran - Payesh (Health Monitor)
Tue, May 21, 2024
OPEN ACCESS
Volume 21, Issue 2 (March - April 2022)                   Payesh 2022, 21(2): 121-134 | Back to browse issues page

Ethics code: IR.TUMS.SPH.REC.1396.4467


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

jaafaripooyan E, Mosadeghrad A M, Rafiee M. Typology of evaluation styles of hospital accreditation surveyors in Iran. Payesh 2022; 21 (2) :121-134
URL: http://payeshjournal.ir/article-1-1625-en.html
1- School of public health, Health Information Management Research Centre, Tehran University of Medical Sciences, Tehran, Iran
Abstract:   (1493 Views)
Objective (s): An accreditation program aims to evaluate the quality and safety of services provided in health care organizations. Governance, standards, surveying methods and surveyors are the four main pillars of an accreditation program. Validity of an accreditation program depends largely on the performance and behavior of the surveyors. Therefore, this study seeks to identify the typology of styles and methods used by the hospitals accreditation surveyors.
Methods: This qualitative research was conducted using 35 purposeful semi-structured interviews with surveyors of the accreditation program and hospital managers. We employed thematic analysis method for data analysis. The insights from a panel of experts were then sought to verify the accuracy and precision of the styles.
Results: Overall six styles including mainly Disciplined, Personalized, Participatory, Interrogative, Systematic and Explorative were emerged to be practiced by the accreditation surveyors while evaluating the hospitals.
Conclusion: Cognizance of surveyors’ style might play a role in organizing effective assessment teams and their optimal distribution in a way to enhance the learning and improve surveyors' capabilities and skills. Moreover, it is possible to arrange the evaluation teams in a way to suit the surveyors’ encounter with various organizational environments. It is expected that paying attention to the results of this study by managers and policy makers in the field of accreditation help to create positive results in the accreditation process of hospitals.
Full-Text [PDF 800 kb]   (613 Downloads)    
type of study: Descriptive | Subject: Helath Services Management
Received: 2021/04/19 | Accepted: 2022/02/26 | ePublished ahead of print: 2022/03/15 | Published: 2022/05/10

References
1. Devkaran S, O'Farrell PN. The impact of hospital accreditation on quality measures: an interrupted time series analysis. BMC Health Services Research 2015; 1: 1-4 [DOI:10.1186/s12913-015-0784-5]
2. Hinchcliff R, Greenfield D, Moldovan M, Westbrook JI, Pawsey M, Mumford V, et al. Narrative synthesis of health service accreditation literature. BMJ Quality & Safety 2012; 21: 979-991 [DOI:10.1136/bmjqs-2012-000852]
3. Mosadeghrad AM, Ghazanfari F. Iran hospital accreditation governance: Challenges and solutions. Journal of Payavard salamat 2020; 4: 311-332 [Persian]
4. Shaw CD. Evaluating accreditation. International Journal for Quality in Health Care 2003; 6: 455-456 [DOI:10.1093/intqhc/mzg092]
5. Mosadeghrad AM, Jaafaripooyan E, Yousefinezhadi T, Keykhani S. Hospital accreditation method: A comparative study. Payesh (Health Monitor) 2020; 5: 523-540 [Persian] [DOI:10.29252/payesh.19.5.523]
6. Aqajani M, Mirdehqan SMH, Asgari N, Shahrmi A, Maher A, Jafari Gh ,et al. National accreditation standards of iranian hospitals. Third Edition, Aftabe Andishe: Iran, 2016 [Persian]
7. Comprehensive guide to national accreditation standards of Iranian hospitals. Fourth Edition, Health Ministry: Iran, 2019 [Persian]
8. Greenfield D, Braithwaite J, Pawsey M. Health care accreditation surveyor styles typology. International journal of Health Care Quality Assurance 2008, 5: 435-443 [DOI:10.1108/09526860810890422]
9. Low L. Medical clinician surveyors in the hospital accreditation process: their motivations for participating, the factors that influence them and how they deal with those influences [dissertation]. New South Wales Australia: univ. New South Wales, 2012
10. Salarvand A, Jaafaripooyan E. A Conceptual Framework for Eval uation of Accreditation Surveyors of Iran Hospitals. Journal of Health Based Research 2019; 4: 421-36 [Persian]
11. Jaafaripouyan E, Mosadeghrad A, Salarvand A. Performance of accreditation surveyors in Tehran hospitals: Strengths and weaknesses. Journal of Hospital 2018; 3: 31-43 [Persian]
12. Jaafaripooyan E, Mosadeghrad AM, Salarvand A. Hospital accreditation surveyors' evaluation criteria in Iran. Journal of Payavard Salamat 2019; 2: 110-122 [Persian]
13. Greenfield D, Pawsey M, Naylor J, Braithwaite J. Are accreditation surveys reliable? International journal of Health Care Quality assurance 2009; 2: 105-116 [DOI:10.1108/09526860910944601]
14. Mosadeghrad AM, Arab M, Mojbafan A. Study of conflict management styles in Tehran University affiliated hospitals. Journal of Health Based Research 2016; 1: 1-3 [Persian]
15. Yaghobi NM, Shukuhy J, Raiisi H, Sayydi F. Influences of ladership styles on organizational performance with mediating role of organizational learning and innovation. Transformation Management Journal 2016; 14: 32-56 [Persian]
16. Birks M, Mills J. Grounded theory: A practical guide. 2st Edition, SAGE: Los Angeles, London, New Dehli, Singapore, Washington DC 2015
17. Virginia B, Victoria C. Thematic analysis. 1st Edition, American Psychological Association: Washington DC 2012
18. Jaafaripooyan E. Potential pros and cons of external healthcare performance evaluation systems: real-life perspectives on Iranian hospital evaluation and accreditation program. International Journal of Health Policy and Management 2014; 4: 191-198 [DOI:10.15171/ijhpm.2014.84]
19. Greenfield D, Pawsey M, Naylor J, Braithwaite J. Researching the reliability of accreditation survey teams: lessons learnt when things went awry. Health Information Management Journal 2013; 1: 4-10 [DOI:10.1177/183335831304200101]
20. Mohsenin Sh, Esfidani M R, Karami M, Khajedehaqani A. Survey of Consumer Decision Making Styles for Home Appliance Store Buyers (Case Study: Tehran's Customers). Journal of Business Management 2012; 2: 149-168 [Persian]
21. Rezaian A. Fundamentals of organization and management. 17st Edition, Organization for the study and compilation of university humanities books (Samat), Center for Research and Development of Humanities: Tehran, 2014 [Persian]
22. Jafari A, Amiri Majd M, Esfandiary Z. Relationship between personality characteristics and coping strategies with job stress in nurses. Quarterly Journal of Nursing Management 2012; 4: 36-44 [Persian]
23. Teymourzadeh E, Ramezani M, Arab M, Foroushani AR, Sari AA. Surveyor management of hospital accreditation program: a thematic analysis conducted in Iran. Iranian Red Crescent Medical Journal 2016; 5: 1-9 [DOI:10.5812/ircmj.30309]

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and Permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 All Rights Reserved | Payesh (Health Monitor)

Designed & Developed by : Yektaweb