Volume 21, Issue 4 ((July - August 2022)
Payesh 2022, 21(4): 355-366 |
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Ethics code: IR.SHAHED.REC.1399.085
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Heravi-Karimooi M, Javanmardnejad S, Rejeh N, Tabe V, Rezaei F. Patients' satisfaction with the services provided for Covid-19 in Ilam, Iran. Payesh 2022; 21 (4) :355-366
URL: http://payeshjournal.ir/article-1-1910-en.html
URL: http://payeshjournal.ir/article-1-1910-en.html
1- Elderly Care Research Center, Faculty of Nursing& Midwifery, Shahed University, Tehran, Iran
2- Shahid Mostafa Khomeini Medical Center, Ilam university of medical scinces, Ilam, Iran
2- Shahid Mostafa Khomeini Medical Center, Ilam university of medical scinces, Ilam, Iran
Abstract: (1687 Views)
Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran.
Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS- 22 statistical software an independent t-test and one-way analysis of variance statistical methods.
Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45).
Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction.
Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS- 22 statistical software an independent t-test and one-way analysis of variance statistical methods.
Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45).
Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction.
type of study: Descriptive |
Subject:
Sicial Medicine
Received: 2022/07/2 | Accepted: 2022/08/23 | ePublished ahead of print: 2022/08/27 | Published: 2022/09/5
Received: 2022/07/2 | Accepted: 2022/08/23 | ePublished ahead of print: 2022/08/27 | Published: 2022/09/5
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