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Volume 21, Issue 4 ((July - August 2022)                   Payesh 2022, 21(4): 355-366 | Back to browse issues page

Ethics code: IR.SHAHED.REC.1399.085


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Heravi-Karimooi M, Javanmardnejad S, Rejeh N, Tabe V, Rezaei F. Patients' satisfaction with the services provided for Covid-19 in Ilam, Iran. Payesh 2022; 21 (4) :355-366
URL: http://payeshjournal.ir/article-1-1910-en.html
1- Elderly Care Research Center, Faculty of Nursing& Midwifery, Shahed University, Tehran, Iran
2- Shahid Mostafa Khomeini Medical Center, Ilam university of medical scinces, Ilam, Iran
Abstract:   (390 Views)
 Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran.
Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS- 22 statistical software an independent t-test and one-way analysis of variance statistical methods.
Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45).
Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction.
Full-Text [PDF 1174 kb]   (197 Downloads)    
type of study: Research | Subject: Sicial Medicine
Received: 2022/07/2 | Accepted: 2022/08/23 | ePublished ahead of print: 2022/08/27 | Published: 2022/09/5

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