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Delgoshaei B, Maleki M.R, Dehnavieh R. An evaluation of the basic requirements for the implementation of Total Quality Management at Rasoul Akram Hospital, Tehran, Iran. Payesh 2004; 3 (3) :211-217
URL: http://payeshjournal.ir/article-1-802-en.html

Methods: This cross-sectional study was conducted in 2003. All the supervisors (n=52) in different departments were included in the study. A 75-item questionnaire was used to gather data regarding leadership commitment, total quality management structure, consumer orientation, employee participation, communication, manpower involvement, organizational culture and teamwork. Data analysis was carried out using descriptive statistical procedures.
Results: 67% and 59% of the respondents confirmed leadership commitment and total quality management structure respectively. Consumer orientation, employee participation, communication, manpower development, organizational culture, and teamwork (as viewed by supervisors) were implemented at levels of63%, 56%, 61%, 58% and 53%, 56% levels respectively.
Conclusion: It seems that the hospital needs to improve with regard to all these requirements, particularly organizational culture, teamwork, employee participation, manpower development, and total quality management structure.